FAQs

Find the answers to the most common questions West Coast Seeds shoppers are asking about.

General Shopping FAQs

All the basic information you should know about about Shopping with West Coast Seeds. Can’t find an answer? Please reach out to our friendly Customer Support team!

Yes! You will find the online ordering system safe, secure and easy to navigate. Our website presents our whole range of seeds, books, tools, and other products with current prices, lots of information, and other features. Browse our seeds by clicking on the menu above.

Visit the Register Account page to enter your address, shipping address (if different from billing), and your contact details. From this page, you will be able to assign and update your personal password. If you feel you already have an existing account, go to the Login Page and enter your details there. You can always ask for a reminder password to be sent to your email address.

If you have any trouble registering or managing your account details or login credentials, please contact us toll-free at 1-888-804-8820 and our Customer Service team will help you through the process.

The login process is a security measure to insure that your details are kept safe. We suggest that when you place your first online order, you write down the login information and keep it in a safe place. You will need it to place online orders in the future.

The login function also makes it harder for our website to be corrupted by spam messages and so-called spambots.

Simply go to the My Account page and enter your Username. This is the email address you used when you first set up your account. We will send a new password to the e-mail address associated with your West Coast Seeds online account. We ask that you then edit your Account Details and update your password to something fresh and memorable.

In the event that you set up your account using an email that is no longer in service, simply contact us toll-free at 1-888-804-8820, and our Customer Service team will help update your account.

Yes. Our retail seed racks are on display in over 300 stores across Canada. To find a store near you, please visit our Store Locator page.

By all means! Call us toll-free: 1-888-804-8820.

Residents of British Columbia must pay 7% Provincial Sales Tax (PST) on all items purchased except seeds, books, and plant stock. If you are a professional grower or have Aboriginal status, be sure to include your status number, and you will not be charged sales tax.

In addition to personal cheques and money orders, we accept Visa, Mastercard, American Express and Discover cards. 

Your satisfaction is very important to us. If you are dissatisfied with any of our services or products, contact us within a reasonable time period so we can take steps towards an agreeable solution. 

Please visit our Refunds and Returns page for additional information on our policies.

Shipping FAQs

Answers to common questions about how, when and where our products ship. Can’t find an answer? Please reach out to our friendly Customer Support team!

Spring Seasonal Items (Potatoes, Spring Bulbs, Asparagus Crowns, Onion Sets)

Spring seasonal items which include potatoes, spring flower bulbs, asparagus crowns, and onion sets begin shipping as soon as overnight temperatures are consistently above freezing in your region. Because these items are living goods we can not ship them before this time or they risk being damaged due to frost.

Historically, these seasonal items ship towards the end of March and into April. In some years with cooler spring temperatures, seasonal goods do not ship until the end of April. In an average year, the pacific coastal region will begin shipping earliest and as the weather improves we will begin shipping through the southern regions, the prairies, central, eastern, and northern Canada.

The good news? You will still have plenty of time to plant! Learn how to grow each of the varieties below in the West Coast Seeds Academy:


Garlic Bulbs
Estimated shipping for Garlic Bulbs is September into early October, based on quality assurance. Learn more here.

Mason Bee Cocoons
Estimated shipping for Mason Bee Cocoons is November to the end of February.

Beneficial Nematodes
Estimated shipping for Nematodes is early Summer, typically June–July.

Please email our customer service team if you have any other questions about shipping timelines: customerservice@westcoastseeds.com.

 

Nematodes are seasonally available to preorder from late spring with expected shipping by mid-summer.

Nematodes begin shipping as soon as possible after our warehouse receives them. Nematodes are kept in a temperature controlled environment to ensure they do not expire before shipping.

All nematodes orders are shipped via Xpresspost™ so customers can expect next-day or two-day domestic shipping timelines. Insulated packaging is used to ensure that nematode orders arrive without risking damage or expiry.

Once you receive your nematode order, we recommend removing the box of nematodes from the insulated packaging it is shipped in and refrigerating at a temperature of 2-6°C/35-43°F in a ventilated cold room or refrigerator until use. Apply the nematodes by the expiry date on the box.

While you wait for your nematodes to arrive, learn all about application and coverage by reading our article in the WCS Academy on Predatory Nematodes, or discover and shop for more natural Pest Controls.

Please email our customer service team if you have any other questions about shipping timelines: customerservice@westcoastseeds.com

Seasonal seed garlic has historically shipped toward the end of September and into early October.

All garlic undergoes extensive testing to ensure our customers receive the highest quality product.

Before seed garlic is shipped, our Quality Assurance team performs a visual inspection to check for any signs of rot, mold, or loose cloves and skin.

Following this visual inspection, samples of each garlic variety are randomly selected and sent to an independent laboratory for several tests, including for the detection of any disease presence that might affect storage, soil health, or future crop viability.

Once lab results are satisfactory, we begin packing and shipping garlic. Our team works to ensure that garlic arrives to our customers with plenty of time to plant it. Learn how and when to plant seed garlic by reading articles in the West Coast Seeds Academy:

Please email our customer service team if you have any other questions about shipping timelines: customerservice@westcoastseeds.com

Fall Flower Bulbs historically ship between the end of September and early October.

Once flower bulbs arrive to our warehouse, they undergo visual inspection to ensure that our customers receive the highest quality product. Flower bulbs are kept in a temperature-controlled environment that mimics the benefits of letting them sit in cold soil.

Fall flower bulbs are shipped to customers as soon as possible so that there is plenty of time to plant them.

Learn when and how to plant fall flower bulbs by reading our article in the WCS Academy:

Please email our customer service team if you have any other questions about shipping timelines: customerservice@westcoastseeds.com

After receiving your order, we process it and ship it as quickly as possible. You will receive an email as soon as your order has been shipped.

During peak season, from late February to early June, processing time may take a little longer than usual. Please be patient as we work hard to ensure your seeds arrive in time to plant and grow.

Once your parcel has been shipped, you can expect it within a few days in Canada, and slightly longer to the U.S.

Spring seasonal items including Potatoes, Flower Bulbs, Onion Sets, Asparagus Crowns can't be shipped until the temperature is reliably above freezing in your region or they risk being damaged due to frost. We monitor weather across our service areas to ensure that seasonal goods are shipped to you as soon as possible, and with plenty of time to plant and grow.

For more information about back-ordered items, please visit the Ordering and Shipping page.

West Coast Seeds is committed to keeping shipping costs as low as possible, and we use a number of carriers to effect this. We use Canada Post, Canpar, and/or Purolator to select the best service for your order and your location. If you are concerned about shipping charges, please contact us prior to placing your order. 

Our internet shipping calculator will calculate the approximate cost of shipping based on the dimension/weight and size of the box. 

You will be able to select from a range of shipping methods (including pickup) as you complete the order process.

 

West Coast Seeds offers shipping to Canada and the United States.

Please note: Due to border restrictions, we cannot ship plant stock (including garlic, potatoes, onion sets, hops, asparagus crowns, and flower bulbs), tomatoes, peppers, nematodes mason bee cocoons, and select other varieties of seeds into the United States.

‘Tis the season for sharing gifts with friends, family, and loved ones. Make sure that all the gardeners in your life receive their gifts on time. Review estimated holiday shipping deadlines below and place your order with lots of time to spare.

West Coast Seeds Holiday Shipping Deadlines

To Receive by December 23rd:

Shipping Method  Order By
Canada Post Expedited Parcel
Dec 11th, 11:00am PST / 2:00pm EST
Canada Post Xpresspost
Dec 13th, 11:00am PST / 2:00pm EST

For the most up-to-date information on expected shipping times, view
Canada Posts Holiday Sending Guidelines. You can also monitor service alerts on the Canada Post website.

Can't make the shipping deadline? Give the gift of choice!

Write your personal holiday greeting and schedule a digital West Coast Seeds gift card to arrive on your preferred date. Gift cards are valid online and at our retail store in Delta, B.C.

Happy holidays from West Coast Seeds.

When you receive your order, please carefully check the contents. If anything seems wrong, missing, or out of place, contact us right away, and we will fix the problem in a timely fashion. Our packing and shipping system has several levels of review to ensure accuracy and expediency. In the event of simple human error, we will be happy to work towards a speedy and agreeable solution.

Seeds & Growing FAQs

Answers to common questions about our seeds and how to grow them. Can’t find an answer? Please reach out to our friendly Customer Support team!

The short answer is a resounding, No!

Genetically Engineered Organisms (GEO) have been engineered by introducing the genes of unrelated species. There are many concerns about the results and ethics of genetic engineering. Unlike hybridization, genetic engineering cannot occur without human intervention. The term “Genetically Engineered Organism” is defined by Canadian and US regulators. In the European Union, the preferred term is “Genetically Modified Organism (GMO),” which can lead to some confusion. You can read more about these definitions in the Glossary section of the West Coast Seeds website.

We encourage you to have a clear understanding of what these terms mean. The selling of GE Organisms is a highly regulated industry. To the best of our knowledge, West Coast Seeds does not knowingly carry or sell any GEO products. West Coast Seeds is a founding signatory of the Safe Seed Pledge.

Short answer: No.

Long answer: None of our seeds are treated with insecticides, fungicides, or other chemicals. We offer only high quality, raw seed with the best germination rates available. In the rare instance when we offer “pelleted” seeds, the seeds are coated for easier handling with a non-toxic, earth friendly coating. Usually these coatings are made from clay or molasses, but they are not considered “treated” seeds.

Widespread concern among the scientific community and beekeepers has brought attention to neonicotinoid seed treatments. We guarantee that no West Coast Seeds product is treated with these so-called neo-nics.

When we are asked, “Why are my seeds not germinating?” we consider a number of factors. Seeds are living organisms in as much as a certain percent of them will germinate in the correct conditions and produce seedlings, which, in the correct conditions, will produce plants and eventually more seeds. Before we order our seeds, we determine if the germination rate meets our high standards. We also test each and every seed lot annually to ensure that the germination rate remains higher than Canada Number One, as set by the Canadian Food Inspection Agency (CFIA). Samples of each lot of our seeds are tested in independent laboratories that are CFIA certified.

We take germination rates very seriously and print the result of each test on our seed packets. It is the goal of West Coast Seeds to provide the finest, fattest seeds, as well as the information needed, so that you have success in your garden and on your farm.

Many variables can affect the germination rate of seeds. How the seeds were stored, their age, the depth at which they were planted, the weather, the soil they were planted in, moisture, and temperature can all play a role in the success or failure of germination.

West Coast Seeds is proud to offer seeds of the highest quality, and we stand by our product. Our exceptional germination rate was the reason that our founder, Mary Ballon, began selling seeds. If you are not satisfied with the germination rate of our seeds, please contact us as soon as possible with the following information: Variety of seed and lot number – these are printed on all of our seed packages. Please be prepared to describe how the seeds were planted, and all of the details mentioned above.

We want you to have success in your gardens and on your farms. We will work with you to find an agreeable solution to your germination problems. This is our guarantee. West Coast Seeds cannot, though, accept liability for how you plant, maintain, or store your seeds.

The primary reasons for failed germination are:

  • Seeds get eaten – mice, voles, birds, and wireworms all eat seeds. Check to see that the seed is still in the soil. Seeds rot – planted too deeply, over-watered, or in cold weather, our untreated seeds may simply rot. Dig up some seeds and squeeze them. If they are soft or partially decayed, this is the problem.
  • Seeds need specific conditions to germinate – temperature and moisture can be difficult to control beneath the soil, and are easily affected by weather, human error, and other factors. Maintaining controlled moisture in the top layer of soil is particularly challenging if it is sunny and/or windy. Timing is everything with seeds, so rely on your local first/last frost dates and hope for the weather to play along. Be sure to plant seeds at the depth recommended on each seed packet. Seeds that are planted too deeply will not germinate.
  • Seeds (usually) require well-cultivated soil – while some plant seeds (think dandelions) will grow nearly anywhere, many herb, flower, and vegetable seeds require soil that has good drainage, the correct pH level, and adequate fertility to succeed. Follow the directions for each seed’s specific requirements.
  • Seeds are sometimes poorly stored – make sure to store all of your unused seeds in a dry, airtight container in a cool part of your house. Excessive heat will kill seeds. Moisture (even high humidity) can cause seeds to go moldy or otherwise lose their viability.
  • Seeds have a limited life expectancy – over time, the viability of all seeds will diminish. Use fresh, fat seed whenever possible.

West Coast Seeds packets are hand-packed by weight. The Canadian Food Inspection Agency (CFIA) sets an approximate standard for the weight of each seed product by species. For instance, on the CFIA website, you can see that artichoke seeds are 25 seeds per gram, and white clover seeds are 1,500 seeds per gram. These numbers are approximations used throughout the agricultural industry.

The seeds per gram listed for each item in our website and print catalogue are actually weighed at the time they arrive in our warehouse. We strive to reflect the most accurate possible seeds per gram measure to help you make informed decisions.

More often than not, the seeds we offer are from the most recent harvest available. We specify to our suppliers that we are looking for fresh, fat seeds because these have the highest rate of germination.

In all cases the “seeds per gram” measurement is an approximation. As seeds age, and as they lose moisture, this standard will change. When ordering seeds, we recommend erring on the side of too many, rather than too few.

To learn more about “Why choose West Coast Seeds?” click here.