Refunds and Returns

If you have trouble with any of our seed within the period of six months from the date of purchase, please contact us so that we can work with you to find a solution. Your comments and concerns are important to us.

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Simple Returns


If you are not completely satisfied with any of our seeds, we will replace them or credit your account. Seeds are eligible to be returned within 6 months from the date of purchase.

You can return a non-seed item within 30 days of receipt. Such items must be in resaleable condition (no light or moisture damage, packets unopened) and in the original packaging to qualify for a return. All items must be accompanied by receipt of purchase.

Returns will be processed within 4 days of receipt of item. We will replace your item, credit your account, or provide a refund to the original method of payment.

Shipping charges are non-refundable. Return shipping charges are incurred by the customer.

Back Ordered Items


Items not in stock at the time of shipping will be back-ordered and shipped when available. Payment is applied to back-orders when shipped. Shipping is not charged on back-orders under 500 grams. Back-orders under $10 may be cancelled after 90 days. Payments for these cancelled goods will be placed on your account as a credit balance.  

Shipping for back ordered SEASONAL ITEMS: Items shipped at specific times of the year such as garlic, potatoes, onion sets, asparagus crowns, mason bee cocoons, and flower bulbs require special handling. They will be shipped separately as a new order with applicable regional shipping charges applied for each item shipped. Whenever possible, we will combine your orders to minimize shipping charges.  

Pre Authorization


Payments by credit card produce a pre-authorization of payment for all items ordered, plus shipping. Pre-authorization places a temporary hold on the entire amount ordered, but it is not an actual charge. No payment is charged until time of shipping. At that time, we create an invoice and charge only for the items shipped, plus shipping. The pre-authorization remains, but we do not charge for items on back-order until they are shipped. If the pre-authorization expires, the customer may be contacted for new payment info. 

On-line orders can be reviewed, and back-ordered items can be cancelled (or substitutions made) at any time. If you have any concerns about the status of your order or any charges made, please call us (toll free) at 1-888-804-8820.

Hard Goods and Seasonal

Hard Goods (Excluding Seasonal Goods):

To initiate a product return, please contact our customer service team at 1 (888) 804-8820.

Damaged, defective, or wrong item(s) shipped:

Should you receive damaged, defective, or the wrong item(s), you must return the merchandise within 30 days from the received date to our warehouse address. We will cover the cost of return shipping.

Please contact our customer service team in initiate a return for damaged, defective, or wrong item(s) shipped. Our customer service team will help arrange parcel pickup and will require a return reason. We will gladly send out a replacement of the original item(s) purchased, at no cost, providing that the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your purchase within 4 business days.

 

Seasonal Goods:

Items considered seasonal goods include garlic, seed potatoes, onion sets, flower bulbs, asparagus & rhubarb crowns, mason bee cocoons, and nematodes. They are non-refundable. Returns will only be processed for damaged, defective or wrong item(s) shipped.

Purchases from our Retail Partners:

Items purchased directly from our retail partners must be returned at the location of purchase.

Shipping

SHIPPING International Orders (outside Canada and USA)

Prices in the catalogue and on our website are shown in Canadian Dollars. International customers may place orders online, by email orderdesk@westcoastseeds.com or by phone at 1 (888) 804-8820.
International customers are responsible for their own custom clearance and compliance with local import restrictions and legislation. West Coast Seeds does not prepare phytosanitary import documents for our shipments. Shipping charges are non-refundable for international orders except if the product is damaged, defective or wrong item(s) shipped.

SHIPPING TO USA

$6.99 Shipping & Handling
Up to 250g.

Shipments over 250g
UPS or Postal rates applied. Call toll-free 1(888) 804-8820 for shipping rates.

SHIPPING IN CANADA

$6.99 Shipping & Handling
Up to 500g.

Shipments over 500g
Canada Post rates applied. To estimate, add $3.00 per additional kg. over 500g. Eg: 700g - shipping & handling charge of $6.99 + $3.00.

Guarantee and Limitation of Liability

West Coast Seeds Guarantee and Limitation of Liability:


West Coast Seeds Customer Guarantee is committed to your Gardening success. We want you to be 100% satisfied with all of our seeds, tools, and supplies. Seeds (including bulbs, sets and root stock) are live products, and your success in growing our seeds depends on many factors, including weather and the skills and practices of the grower (such as soil preparation, proper planting technique, irrigation and weed control). These factors are completely out of the control of West Coast Seeds Ltd. and are the responsibility and risk of the grower. Yearly germination rates are noted on each grower package (A, B, C, D & E sizes) as well as seed counts and the lot number.

Please note that the comments and advice contained in our literature, on-line and on the seed packets are not a guarantee of performance of any seed product. Any warranty / liability of West Coast Seeds is limited to the purchase price of the product. We do not assume the risk of non-performance, reduced performance or crop damage arising from our seed products.

If you have trouble with any of our seed within the period of six months from the date of purchase, please contact us so that we can try to work with you to find a solution. Your comments and concerns are important to us and an opportunity to work with you.