Archives: FAQs

Why aren’t my seeds germinating?

When we are asked, “Why are my seeds not germinating?” we consider a number of factors. Seeds are living organisms in as much as a certain percent of them will germinate in the correct conditions and produce seedlings, which, in the correct conditions, will produce plants and eventually more seeds. Before we order our seeds,…

How are the seeds packaged?

West Coast Seeds packets are hand-packed by weight. The Canadian Food Inspection Agency (CFIA) sets an approximate standard for the weight of each seed product by species. For instance, on the CFIA website, you can see that artichoke seeds are 25 seeds per gram, and white clover seeds are 1,500 seeds per gram. These numbers…

Are any of the seeds genetically engineered?

The short answer is a resounding, No! Genetically Engineered Organisms (GEO) have been engineered by introducing the genes of unrelated species. There are many concerns about the results and ethics of genetic engineering. Unlike hybridization, genetic engineering cannot occur without  human intervention. The term “Genetically Engineered Organism” is defined by Canadian and US regulators. In…

Are any of the seeds treated with chemicals?

Short answer: No. Long answer: None of our seeds are treated with insecticides, fungicides, or other chemicals. We offer only high quality, raw seed with the best germination rates available. In the rare instance when we offer “pelleted” seeds, the seeds are coated for easier handling with a non-toxic, earth friendly coating. Usually these coatings…

How do I know if a product is in stock?

You can assume that every item on our website is in stock unless otherwise indicated. But the best way to check if a particular item is in stock is to phone us toll free at 1-888-804-8820. You can also email us at orderdesk@westcoastseeds.com. When you place an order for seeds, you will be asked if…

What if something is wrong with my order?

When you receive your order, please carefully check the contents. If anything seems wrong, missing, or out of place, contact us right away, and we will fix the problem in a timely fashion. Our packing and shipping system has several levels of review to ensure accuracy and expediency. In the event of simple human error,…

What do I do if I am not satisfied with a product?

If you are dissatisfied with any of our services or products, please contact us within a reasonable time period so we can take steps towards an agreeable solution. Your satisfaction is very important to us. Contact us by telephone, fax, email, or post at the numbers/address information listed above.

When will products be delivered?

After receiving your order, we process it and ship it within two business days. Seasonal products (garlic, potatoes, nematodes, mason bees) will ship as noted on this site according to availability. The peak of our order processing season is March, when processing may take more than 48 hours due to heavy traffic. Once your parcel…

How are shipping charges calculated?

The Internet shipping calculator is fairly accurate, but there are variations depending on dimension/weight and size of the box. The exact shipping will be charged once the order is boxed and weighed. The amount is often less than the amount originally quoted on your order confirmation. If for some reason it is significantly more, we…

What areas do you ship to?

We will ship anywhere in North America. However our focus is on the Maritime Pacific Northwest region, and we have selected seeds that will do particularly well in this climate. The seeds that we sell have been tested for growing in our local environment of south coastal British Columbia. Please note: Due to border restrictions,…

I lost my password. Help!

Simply go to the My Account page and enter your Username. This is the email address you used when you first set up your account. We will send a new password to the e-mail address associated with your West Coast Seeds online account. We ask that you then edit your Account Details and update your…

How do I register for an online account?

Visit the Register Account page to enter your address, shipping address (if different from billing), and your contact details. From this page you will be able to assign and update your personal password. If you feel you already have an existing account, go to the Login Page and enter your details there. You can always…