Across North America and around the world, shoppers continue to rely heavily on mail order for specialty items.
Once we process orders, they enter the hands of our prized front-line workers at Canada Post and the US Postal Service. These beloved couriers face the combined pressures of ongoing unprecedented volume and the need to practice social distancing and other measures to ensure the safety of their workers.
Canada Post is seeing delays of 7 to 10 days, and in some cases longer. Shipping across the continent or to rural destinations seems to take more time.
Please note: Flat Rate shipping is our least expensive shipping option, but it does not provide tracking in some cases. If order tracking is important to you, please select Expedited Shipping or Xpresspost. The shipping times offered by these services come into effect once your order leaves our warehouse.
It is our wish to provide immediate service for all our customers, but the current and developing situation means that delays are, in many cases, unavoidable. We sincerely appreciate your patience and loyalty, and we continue to work hard to process all orders in a timely fashion. Thank you.