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Ordering and Shipping

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ORDERING

Ordering Online

Please ensure you are logged into your West Coast Seeds online account before beginning your shopping experience.

Ordering online is fast & easy! After browsing through our catalogue or online storefront at WestCoastSeeds.com, click on the "Quick Order" tab on the upper right hand side of the home page and fill out your order online. Alternatively, you may browse the web site and add items to your shopping cart by clicking the "Add to Cart" button.

Add to Cart
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Payment Methods

We accept Visa or Mastercard for online orders. We do not have a minimum order amount at this time.

U.S. Orders

We cannot ship items that have come in contact with soil into the United States, i.e. seed potatoes and garlic. Mason bee cocoons are also restricted. We regret we cannot accept returns or damages for orders outside of Canada. West Coast Seeds ships within North America only.

The minimum shipping charge to the US is $5.50 (CDN). For shipping estimates, please call us toll free at 1-888-804-8820.

Mail and Fax Orders

Customers who prefer to place their orders by mail or fax can simply print the attached order form (found in our catalogue) and fill out the order by hand. Be sure and include payment information and a Shipping Address if it is different from the Billing Address. We also need a way to contact you, so please remember to include a current day time telephone number or email address. You can also download our mail and fax order form - click here to begin the download. You may print this document, write out your order, then fax or mail this form to us. Please see our Contact Us page for instructions on how to mail or fax documents to us.

Some Seeds are H.S.T. Exempt!

Seeds ordered in grower quantities are HST "zero-rated" so no tax is applied. For large seeds (peas, beans, & corn), 5kg (or 20,000 seeds) and up are zero rated. For all other vegetable and herb seeds 125g (or 2,500 seeds) and up are zero rated. HST is applied to flower seeds regardless of the quantity.

Backordered Items

Items not in stock will be marked as a back order (BO). The item will be shipped to you when it arrives. We reserve the right to cancel back orders under $10.00. Your credit card is only charged for items shipped. If the item is not available at the correct planting time for your region, we will gladly make a substitution or credit your account (if you paid by cheque or money order). Refund cheques will be issued for credit balances of $10.00 and above. Amounts under $10.00 will be credited to your account. Out of season back orders will be treated as new orders when the items come into stock and the appropriate shipping will be charged when they are shipped out.

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SHIPPING

Shipping Internet Orders

"Heavy" items: The internet shipping calculator is fairly accurate, but there are variations depending on dimension/weight and size of the box. The exact shipping will be charged once the order is boxed and weighed. If for some reason it is significantly more, we will contact you for confirmation before shipping.

West Coast Seeds is committed to keeping shipping costs as low as possible, and we use a number of carriers to effect this. We use Canada Post, Canpar, and/or Purolator or Greyhound to select the best service for your order and your location. 

First Class Envelope Service

We can ship your order throughout Canada using this service, if the shipment weight does not exceed 100g and the thickness is no greater than 2cm. The cost is $5.00 for this service.

We prefer not to ship Peas and Beans in envelopes to avoid damaging the seeds.

Please note that this service is not insured.

Estimated* Seed Orders

All orders under 100 grams and have a total value of $20.00 or less

First Class Envelope $5.00

All orders under 750 grams:

Canada flat rate: $7.50
For orders over 750 grams, and for each additional 1000g, add $2.00


Lightweight, But Bulky Items:

Canada Post and other carriers calculate shipping charges based on cubic volume of items or weight, whichever is greater. Weights indicated in the catalogue and online for these bulky items are based on this calculation and may not be the item's actual weight.

Seasonal Items: Items that are shipped at specific times of the year and require special handling, such as: Bees, Garlic, Potatoes, and Nematodes will be entered as a new order with the appropriate regional shipping charges applied.

* We reserve the right to adjust our shipping charges without notice.

Couriers, Air Service & Greyhound

Please contact one of our customer service representatives to get a quote for these fast and reliable services.

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Call Us Toll Free!

Feel free to call us toll free at 1-888-804-8820. Our phone lines are open from 8am to 5pm Pacific Standard Time (PST) Monday to Friday. On Saturdays, we are open from 10am to 2pm. During the busy months of January to March we are also available Sundays to take your orders and answer your questions. Our order takes can answer many gardening questions, and if not, they can arrange to have our master gardener call you back. Please feel free to leave a message after hours, or use our online feedback form to drop us a quick note!

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